Visitor Terms And Conditions

Key Terms

"Accommodation" luxury business & holiday rental accommodation advertised on the Website via Listings and available to let from Proprietors.

"Accommodation Fees" means the Listing Price (less the Service Fees and any foreign currency deductions) payable to the Proprietor.

"Application" means the application for mobile devices.

"Cookie Notice" [www.luxurylet.com/cookie-policy/]

"Listings" means an advertisement on the Website for an Accommodation.

"Privacy Policy" [www.luxurylet.com/privacy]

"Proprietor" means a Registered User who is either the owner of the property advertised on the Website, or a property manager or agent who has the owner's consent and authority to advertise the Accommodation on the Website.

"Registered User" means a person who completes Luxury Let's account registration process, including but not limited to Proprietors and Visitors.

"Service Fees" means 10% of the Listing Fee payable to Luxury Let (deducted from Listing Fees when Proprietor receives payment) which shall be subject to change at Luxury Let's sole discretion.

"Visitor" means a Registered User who requests a booking of Accommodation via the Website or Application or a Registered User who stays at an Accommodation and is not the Proprietor of such Accommodation.

"Website Terms of Use" [www.luxurylet.com/usage-policy]

1. Introduction

1.1 The LuxuryLet.com website (the "Website") and its Application and Services are owned and operated by 'Luxury Let Global Limited' ("Luxury Let") of 10 Callender Street, Belfast, BT1 5BN (Company Number NI628147). These terms and conditions together with the Privacy Policy, Cookie Notice and Website Terms of Use ("Terms"), govern the relationship between Luxury Let and any individual using the Website and any services available through it as a Visitor or potential Visitor.

1.2 The Website provides an online platform that connects owners, managers and agents of Accommodations to let with visitors seeking to let such Accommodations (the "Services"). By using the Website and/or Application, you agree to comply with and be legally bound by these Terms.

1.3 If you do not agree to any Terms do not continue to use the Website and/or Application.

1.4 These Terms may be revised by Luxury Let at any time by posting a revised version onto the Website.

1.5 Luxury Let is not, and does not become, a party to any contractual relationship between the Visitor and the Proprietor, nor does it act as agent for or on behalf of any party. The Website acts only as a setting for Visitors and Proprietors to interact directly. The terms of letting any Accommodation may be subject to any additional terms and conditions imposed directly by the Proprietor, such as the payment of a security deposit upon arrival.

2. Listings and Registration

2.1 You may view Listings as an unregistered user of the Website. However, if you wish to book Accommodation you must register to create an account and become a Registered User via the Website. As a result of successfully completing the registration process, the Visitor shall obtain a user account for the Website (an "Account").

2.2 Visitors can deactivate their Account at any time. However even if the Visitor deactivates his/her Account data can be retained by Luxury Let under the terms of the Website's Privacy Policy or Cookie Notice. Visitors understand and consent to the use of his/her data as outlined in the Privacy Policy and Cookie Notice. Data relating to the Visitor's transactions with Luxury Let could have been transmitted to and remain on other sites. 

2.3 Luxury Let does not endorse any Proprietor or any Listings. Although every Listing has gone through a brief vetting process, Luxury Let has not necessarily visited any of the Listings/Accommodations and cannot guarantee that they are as presented on the Website. Any photographs contained on the Website are the Proprietor's representation of the Listing at the time the photographs were taken and Luxury Let has not taken, nor verified any of the photography displayed.

2.4 Where a Proprietor has enabled for the booking of his/her Listing online, Visitors will be able to make a reservation online which will be declined or confirmed by the Proprietor within 24 hours.

2.5 Luxury Let has no involvement in, or responsibility for any communications between the Visitor and the Proprietor. Luxury Let's sole responsibility is to facilitate, in so far as it is reasonably able, the availability of the Website and to act as the payment collection agent of the Proprietor in respect of payments from Visitors.

3. Payment

3.1 The price payable for the Accommodation may differ from amount stated on the Listing advertising that particular Accommodation, as this may only be a 'prices from rate'. The actual price payable by the Visitor for the selected dates ("Listing Price") will be confirmed by the Proprietor before the booking is finalised.

3.2 Luxury Let will collect the Listing Price at the time of booking confirmation (when the Proprietor confirms the booking request) and will commence payment of the Accommodation Fees to the Proprietor after 24 hours of the Visitor arriving at the applicable Accommodation. In the event a Listing is booked less than 7 days in advance, payment of Accommodation Fees may be delayed pending clearance at Luxury Let’s secure payment processing system

3.3 Luxury Let will deduct 10% from the Listing Price for its Service Fees and transfer the remainder to the Proprietor in accordance with clause 3.2.

3.4 Notwithstanding the provisions of this clause 3, a Service Fee of 3%, payable to Luxury Let, shall be charged on the cancellation of any bookings regardless of the cancellation policy selected by the Proprietor. This will be at the expense of whichever party Luxury Let deems responsible for the cancellation (Proprietor or Visitor).

3.5 The Proprietor, and not Luxury Let, is solely responsible for honouring any confirmed bookings and making available any Listing reserved through the Website.

3.6 Luxury Let reserves the right to impose or deduct its reasonable costs in the case of any payments or pay outs being made in a currency other than GBP Sterling.

4. Security Deposits, Taxes and Additional Charges

4.1 Additional charges including but not limited to security deposits and local taxes, are to be paid directly to the Proprietor upon arrival at the Accommodation. Luxury Let is not involved in these transactions in any way.

5. Rights and Obligations of Luxury Let

5.1 Luxury Let shall take such reasonable efforts to ensure that depictions on its Website of the photos of the Listings that Proprietors have submitted are an accurate representation of those Listings as practicable. However Visitors acknowledge that this is the responsibility of the Proprietors, and not Luxury Let.

5.2 Visitors acknowledge that Luxury Let is not responsible for the behaviour of Proprietors and cannot guarantee that checks as to their identity or for establishing the nature, suitability, existence and condition of any Accommodation have been carried out.

5.3 Luxury Let may occasionally undertake maintenance of its Website and systems which may result in restrictions on the usage. Luxury Let will aim to ensure that such works are undertaken at a time when most Visitors' usage is least affected.

5.4 Luxury Let reserves the right to transfer these Terms, and to assign or subcontract any or all of its rights and obligations under these Terms, to a third party.

6. Intellectual Property

Luxury Let is the sole proprietor of its Website and Application. The Website itself and any content that appears on it is protected by copyright. Reproduction of the Website, in whole or in part is strictly prohibited.

7. Visitor's Accounts, Reviews and Communications

7.1 Visitors must provide only accurate and truthful information concerning their identity in their Accounts and any other communications on the Website, including reviews of Accommodation.

7.2 Visitors are responsible for ensuring that their communications, and content posted on the Website and communications with Proprietors do not contain false information, personal insults, anything slanderous or defamatory, anything that infringes copyright, and that they do not infringe the rights of any person or entity or data protection law.

7.3 The Visitor consents to the use of his/her date as outlined in the Privacy Policy.

8. Indemnification

The Visitor agrees to indemnify Luxury Let and its respective officers, directors, employees and agents, from and against any claims, actions or demands (including without limitation reasonable legal and accounting fees) brought by third parties against Luxury Let alleging or arising out of or in connection with (a) any content or material the submitted to the Website; (b) any unauthorised use by the Visitor of the Website; and (c) any breach of these Terms on the part of the Visitor.

9. Disclaimers

9.1 If the Visitor chooses to use the Website, Application or Services, he/she does so at their own risk. The Visitor acknowledges and agrees that Luxury Let does not have an obligation to conduct background checks on any Registered User, including, but not limited to, Visitors and Proprietors, but may conduct such background checks at its sole discretion. The Website, Application and Services are provided "as is", without warranty of any kind, either express or implied.

9.2 The Visitor is solely responsible for all communications and interactions with other users of the Website, Application or Services and with other persons with whom he/she communicates or interacts as a result of the use of the Website, Application or Services.

9.3 The Visitor agrees to take reasonable precautions in all communications and interactions with other users of the Website, Application or Services and with other persons with whom he/she communicates or interacts as a result of his/her use of the Website, Application or Services, particularly if he/she decide to meet offline or in person regardless of whether such meetings are organised or coordinated by, or through, Luxury Let.

10. Limited Liability

In no event will Luxury Let be liable for any indirect, consequential, special, incidental loss, or punitive damages arising out of, based on, or resulting from the Website and/or any transaction between users. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, negligence or any other cause of action. In all events, the liability of Luxury Let to you or any third party in any circumstance arising out of or in connection with the Website is limited to the greater of (a) the amount of fees you pay to Luxury Let in the six months prior to the action giving rise to liability, and (b) £3,000 in the aggregate. Nothing in these Terms shall exclude or restrict Luxury Let's liability for death or personal injury resulting from its negligence or fraud or fraudulent misrepresentation.

11. Applicable law

These Terms are governed by the laws of Northern Ireland. Jurisdiction for any claims arising under this agreement shall lie exclusively with the Northern Irish courts.

12. General

If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the Terms, which shall remain in full force and effect.